To whom it may concern,
In March of 2010, my boyfriend and I moved into _______________________.
After we completed out initial paperwork and walk through, we were content with our decision to move into this apartment, but our minds were quickly changed. Please note that this letter will be delivered to Metro East Management as well as City Hall upon our leave of this apartment.
I have compiled a list of all of the issues that we discovered during our time living at this residence, some of which could have been easily taken care of and avoided before we arrived. These are all things we discovered after we had signed the paperwork and had finished our initial walk through:
1) Numerous stains in living area carpet, ranging from red to brown in color, some of which did not require steam cleaning and could have been easily cleaned before our arrival.
2) Living room and bedroom windows caked with grime, dirt, and dead insects.
3) Left living room window has never been opened during our stay here, it is stuck.
4) Bedroom window is broken and does not close all the way, resulting in extra money spent on heating and cooling bills.
5) Paint splatter/droplets on the baseboards in bathroom, as well as small stains, and possibly burns, in the linoleum.
6) Underside of the toilet seat is discolored, warped, and possibly mold ridden, we refuse to replace it as it was like this when we arrived and we don't have the money.
7) Toilet bowl was HEAVILY stained.
8) "Flowers" on the bottom of the bathtub were moldy and cracked, some of which were very sharp.
9) Hallway light bulb, two bathroom light bulbs, outside light bulb, and two light bulbs on the ceiling fan were dead and had not been replaced, light fixtures and ceiling fan were also caked with dust and dead insects. We will be taking the light bulbs that we bought with us, seeing as we bought them with our own money.
10) Shower head needed to be completely replaced and was coated in grime and rust, water would not come out at all, which we paid for out of our pocket.
11) We had to spend money to buy a drain snake and drain cleaner after we discovered that the bathtub drain was completely clogged.
12) Both the bathroom and kitchen faucets leak from the knobs, regardless of which knob you turn.
13) Large burn on the bedroom window blinds.
14) The first night we tried to wash our clothes in the washer/dryer that came with the apartment, we discovered that not only was the washer broken, but the inside of the dryer was coated with rust, which resulted in rust stains on a full load of laundry that we attempted to wash. We had to throw away those clothes.
15) It took the maintenance people almost two weeks to get out to the apartment to replace the broken washer/dryer, and upon their arrival they also discovered that the vents leading from the dryer to outside had not been cleaned in quite some time, and that the tubing was the wrong size, which is a MAJOR fire hazard. They had to use a gas powered leaf blower to clean it all out, and we were forced to deal with the smell.
16) In the Winter time, we called Metro East to come and salt our stairs numerous times during the snow/ice storms that occurred. The stairs were never salted, and my boyfriend fell down the stairs, which resulted in a severe back injury that left him unable to work and cost us a few hundred dollars in chiropractor bills. I would say that the company is very luck we decided not to sue.
17) Crack in the foundation in the wall above the bedroom door.
18) Dishwasher is VERY outdated and leaks.
19) All the ceiling vents are rust covered.
20) Although the fridge works relatively fine, we discovered that the lining had been almost completely torn off and had been hidden under the fridge.
21) Frame on the mirror behind the bedroom door was loose and later fell off on its own, the stickers on the mirror were also there when we moved in.
22) We were told that this neighborhood did not accept S8, and that it was drug and crime free. This could not be more incorrect. Had we known that there was such a high amount of drug and gang related violence in this neighborhood, we would NEVER chosen to move here. The police are here at least once a week, I have video proof of that, and there is a lot of talk about gang violence and a lot of drug use, as well as numerous other illegal activities. Most of the neighbors, namely from building 12, are up at all hours of the night and are VERY loud and very rude. There are fights on the front lawn on an almost nightly basis, and loud music and voices can be heard even at 3-4 in the morning.
23) The lining on the front door is missing completely, and if the deadbolt is not locked, the door remains cracked open, which lets a lot of heat/air out.
24) In our lease it states that we are responsible for any pest problems we encounter within our residence, i.e. mice or insects. After just one night here we discovered that the whole apartment was INFESTED with ants of all sorts. Despite spending money sprays and traps, the problem continued to worsen until we had to spend a moderately large amount of money on a powerful spray to get rid of the bugs. The ant infestation resulted in the death of one of our pets. I'm well aware that pest control is our responsibility, but being that these ants were a major problem before our arrival, I would have to say that I am completely disgusted with how this apartment was kept, previous to our residing here.
In closing, we did our best to be respectful and to clean up the apartment in our last few days living here, despite the disgusting state we found it in when we arrived. If there are fees for cleaning the carpets, then so be it, since we are not allowed to steam clean them ourselves. If anything, we left this apartment in a much better state than when we arrived, spending a lot of money out of pocket to fix and replace things that should have been dealt with before our arrival. If we are charged extra for anything listed above, we will be taking Metro East to court. Rest assured, we will not be speaking very highly of this neighborhood, this apartment, or this company to our friends and family.
Sincerely,
Janise Hall and Colby Blankenhagen
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